The Hong Kong Taxi Council and lawmakers on Wednesday called on the government to make installing surveillance cameras inside taxis mandatory to enhance service quality.

Hang Seng University conducted a survey involving around 1,200 passengers, including both local residents and tourists.

This year's findings revealed that 57 percent of respondents expressed satisfaction with the city’s taxi services, showing a slight uptick from 55 percent last year.

Speaking to RTHK after a press briefing at the Legislative Council, Ryan Wong, who chairs the taxi council, said there was room for improvement in taxi services.

"We suggest the government consider it mandatory to install a central cloud-based camera system on taxis in order to monitor the driver's behaviour as well as to prevent illegal acts. And this is also supported by the general public, according to the survey result in this round," he explained.

DAB lawmaker Ben Chan, who chairs Legco’s transport panel, and transport sector lawmaker Frankie Yick, also expressed their support for the mandatory installation of surveillance cameras in taxis, citing similar measures already in place on the mainland and in Macau.