A Physical Fitness gym branch in Wan Chai on Thursday reopened under the new name of "HEALTHY".

Last week, Physical Fitness announced it was closing down all of its branches temporarily and looking for new investors.

According to an announcement at the Wan Chai branch, the new "HEALTHY" gym would be free for existing Physical customers and would not charge extra for unused services.

"HEALTHY will ONLY provide all remaining fitness cards, personal trainer sessions and beauty treatment services to customers of Physical on a complimentary basis. HEALTHY shall not be responsible for any financial or contractual disputes arising from Physical," the announcement read.

Physical Fitness member Mr. Lu, who was at the Wan Chai branch, said he thinks the arrangement was reasonable.

Lu said he signed a consent form offered by HEALTHY, stating that the gym would provide remaining services at no extra cost. The form also authorises HEALTHY to collect the personal information of customers.

"The current approach is reasonable for old members. At least we don't have to spend extra money and can continue enjoying services with the new company. There should be no loss," Lu said.

But another member said she did not sign the consent form.

"The staff didn't explain many things clearly, so I didn't sign [the consent form]. I'm now trying to get my money back through different channels, including customs. Also, I don't have time to hit the gym today, so I didn't sign."

As of 4pm, customs officials said they had received 1,492 complaints regarding the gym's closure, involving around HK$72 million. Two directors were arrested in connection with its closure.

Separately, the Consumer Council said it received 3,289 complaints relating to the chain, involving more than HK$113 million, or an average of HK$34,430 per case.
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Last updated: 2024-09-12 HKT 19:00