Greater Bay Airlines on Tuesday announced the cancellation of flights, which could disrupt the plans of some Lunar New Year travellers.

The airline did not specify the number of flights affected, but it's understood that more than 200 flights scheduled between January and March, mainly to Japan and South Korea, were cancelled.

Greater Bay Airlines cited a delay in new aircraft delivery and statutory safety inspections of existing aircraft.

The carrier said it's helping passengers to re-book tickets or with refunds.

"We will learn from the experience and review the relevant arrangements to avoid similar situations from happening again," it wrote in a statement.

The airline also said all fees will be waived to reduce the possible impact on people's travel plans.

The flight cancellations sparked a backlash on social media, with would-be holidaymakers complaining that their travel plans have been disrupted in a Facebook group.

Transport secretary Mable Chan expressed deep concern and requested a detailed report.

In a Facebook post, Chan said the Transport and Logistics Bureau will meet with airline representatives to understand the latest situation.

Steve Huen, executive director of EGL Tours, said 11 tour groups heading to Tokushima, Japan, after February 10 will be affected, involving more than 100 people.

"Generally, we give customers options. They can choose to switch to other destinations. If they cannot find a suitable alternative due to flight disruption, we usually provide a full refund," Huen said.

Yuen Chun-ning, executive director of WWPKG Holdings, said five tour groups going to Sendai in March will have to be cancelled, with around 100 people affected.

Travellers can reschedule or choose to cancel for a full refund, Yuen said.
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Last updated: 2025-01-21 HKT 22:01