Cathay Pacific said on Friday it cancelled two flights from Hong Kong to London, due to the temporary closure of Heathrow Airport.

"Cathay Pacific flights CX239 and CX253 from Hong Kong to London on 21 March have been cancelled," a statement by the airline said.

However, CX251 and CX255, due to depart Hong Kong for London late Friday, will operate normally.

Meanwhile, all flights from London to Hong Kong operated by the airline have also been cancelled.

"We are assessing the situation and will keep our customers informed with the latest updates," the statement said.

Some affected passengers at the Hong Kong International Airport were left frustrated with the airline's arrangements.

Elsie Slade, who is returning home to London, said it was "chaos" with Cathay staff members giving her different instructions.

"I can't understand why they can't just say: 'wait here and we will sort it out for you'," she told RTHK.

Another passenger surnamed Choi said he understood it was a rare incident, but noted there's room for improvement in the airline's response.

"I have travelled for 40 years and never had this experience," he said. "They said it's not their problem. That triggered us."

Others, including a passenger surnamed Siu, decided to look for alternative ways of getting to London.

"I used about 25 minutes to finish booking another flight [that is] a week later... I have plenty of time," he said.
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Last updated: 2025-03-21 HKT 21:35