The government is demanding that ticketing platform Cityline fix printing errors on some Coldplay concert tickets.

In a statement issued late on Saturday, the Culture, Sports and Tourism Bureau said Cityline should deal with the matter swiftly so ticket holders would not be affected. The British band is due to perform at the Kai Tak Sports Park next month.

According to Cityline's website, the inaccurate information is printed on the $1,399 "Coldplay: Music Of The Spheres World Tour—delivered by DHL" standing tickets.

Cityline said it was extending ticket exchanges and adding locations in Guangzhou and Shenzhen. It also apologised and said it would refund handling fees.

Mainland ticket holders have also been complaining about Cityline on Tourism Secretary Rosanna Law's Xiaohongshu social media page.

The Consumer Council said it had received 17 complaints as of 7 pm on Saturday.

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Last updated: 2025-03-23 HKT 05:53