A lawmaker suggested on Monday that the ticketing platform Cityline deal with exchanges necessitated by printing errors on some Coldplay concert tickets by post.

The inaccurate information is printed on HK$1,399 "Coldplay: Music Of The Spheres World Tour – delivered by DHL" standing tickets, according to Cityline's website.

On top of the seven ticket-exchange locations in Hong Kong, the platform has also added similar facilities in Guangzhou and Shenzhen.

All booths will run from today until April 7.

Speaking on an RTHK radio programme, Yang Wing-kit noted that the two booths on the mainland are insufficient even though they are better than nothing.

"There will be people coming from the mainland, or even Southeast Asia to see the concerts. If you only set up booths in Guangzhou and Shenzhen, maybe people in Shanghai will have to spend a lot of time travelling to Guangzhou or Shenzhen to exchange their tickets," he said.

"That will be an inconvenience. Couldn't we come up with other ways, such as mailing the tickets by post? That would be much more convenient."

He pointed out that Cityline should come up with ways to compensate those who are affected, such as by waiving the handling fee and offering priority bookings in the future.

Exchanges could only be carried out in the SAR, before Cityline announced late on Saturday that booths would also be set up on the mainland.

Aryan Sethi, a local ticket holder, was among those who headed to the Tsim Sha Tsui booth.

He said he was satisfied with the exchange arrangements.

"They've given us until April 7, which is at least one day before the show I booked for, so I think it's ok," he said.

"I'm happy they informed us as early as they could, instead of at least one week before, so I think it was ok."

Some people, meanwhile, told RTHK that they only found out about the ticketing error on social media.

This is because they either did not get the email or only found it in the spam folder.

The British rock band will play at the Kai Tak Sports Park next month.

As of 11am on Sunday, the Consumer Council has received 25 complaints over the incident.
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Last updated: 2025-03-24 HKT 15:25