Chief Secretary Eric Chan on Monday said the opening of the city's International Ombudsman Academy is in line with the government's vision of enhancing standards in public administration.

Officiating at the ceremony, he also said the Office of the Ombudsman had not asked for additional financial support and manpower from the government to set up the academy.

“I earlier asked the Ombudsman what the academy's address is, and he told me that it is a virtual and online-based [academy]," Chan said.

"He also said there is no need for extra manpower, as he will use his current staff [for the set up]."

"The Ombudsman said he is using a new method, which is assigning new missions without asking for more resources. As a government official, such usage of resources is responsible, and I appreciate his attitude a lot."

Chan added the academy could also tell good stories of Hong Kong while promoting international exchanges and collaborations.

Ombudsman Jack Chan said his office would continue to strengthen communication with different sectors of society and international organisations to address complaints.

The academy, he said, would assist in the implementation of the office’s strategies that was laid out in April last year when he took office.

“The academy is positioned to enhance the office’s three strategic focuses – enhancing mediation to resolve public complaints efficiently for win-win results, fostering inter-departmental cooperation, and promoting a positive complaint culture,” he said.

Jack Chan went on to say that it would serve as an interactive platform to provide training and prevent administrative errors across government departments, and increase the efficiency and quality of such services.