The Consumer Council has received more than 170 complaints following the cancellation of the opening night of a concert series by the rock band Mayday at Kai Tak Stadium.

The event organiser confirmed on Monday that the concert scheduled for March 24 – the first of four planned shows – had been scrapped.

The band from Taiwan was originally set to perform in Hong Kong on March 24, 25, 27 and 28 as part of their 29th anniversary tour.

Ticket holders for the affected date are entitled to a full refund.

In a statement posted on social media on Wednesday evening, the organiser also offered these fans the option of attending a special 40-minute rehearsal session on March 24 free of charge on top of the refund and apologised for the disruption.

As of 5pm on Thursday, the Consumer Council had logged 174 complaints related to the matter, with total claims amounting to more than HK$485,000.

Among the complaints lodged by local residents, many said they were dissatisfied with the organiser's failure to offer them alternatives such as priority ticket purchases or exchanges for other shows.

Of the complaints filed by non-locals, most of whom were from the mainland who expressed frustration that the organiser had not offered compensation for travel and accommodation costs.

The largest claims amounted to about HK$8,000.

Speaking on an RTHK radio programme, Consumer Council chief executive Alaina Shum said the watchdog had reached out to the event organiser on Wednesday evening to seek clarity.

"Our main concern is that we want to understand the refund arrangement," she said.

"Its website previously said refunds should be made via the original payment channel if there haven't been any recent changes."

Shum said the council was pressing for more specifics, noting that the organiser was expected to release more detailed information later on Thursday.

"If it involves refunds, we need to see whether the channel is indeed the original one. We need to look at the timeline for when the refund will be processed," she said.

"Also, we need to consider whether certain information will need to be provided by ticket holders, and whether that channel is secure, that is, consumer privacy rights must be protected."

Following the cancellation of the March 24 show, Mayday has added a new concert, which will be held on March 29.

Later on Thursday night, organisers said they will finish refunding customers who bought tickets to the March 24 show in seven to 10 days.

They said on social media that spectators can start entering a rehearsal scheduled for March 24 for free from 5:30pm, and that they must bring the ticket they bought for the original show to enter.

Organisers added that the 40-minute rehearsal will begin at 7pm.
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Last updated: 2026-03-12 HKT 22:39



Edited by Thomas McAlinden