2024-06-25
Softbank's emotion cancellation raise concerns, 'AI candidates’ running for office in US and UK, LinkedIN’s new AI features to streamline job search

A new AI tool being developed by Japanese company Softbank has raised concerns about removing the human touch from customer service.

The telecoms giant is working on an “emotion cancellation” technology to make the voices of angry customers sound less intense and protect call centre staff who deal with frustrated people all day.

So how does this technology work? And can it be used in areas other than customer service? Listen to AI consultant Raj Shroff’s take on the issue.

You'll also hear how candidates in the US and UK are using AI in their election campaigns, as well as LinkedIN’s new AI features to streamline job hunting.